Part 2 offers additional findings and observations, as well as lessons learned from the ongoing, five-year patient satisfaction survey process. We hope by sharing our experience, you obtain beneficial information regarding you own patient satisfaction processes and tools.
After reading this report, you will:
- Understand how anesthesia patient satisfaction affects the overall satisfaction of the patient.
- What’s important to the hospital, may not be what’s important to the patient
- Real-time results help address patient concerns immediately
- The need to further evaluate the value of your anesthesia partner.
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“Somnia analyzed nearly 30,000 anesthesia-specific patient surveys. The review contained 18,312 surgical patient surveys and 11,480 obstetrics (OB) patient surveys from September 1, 2010 through December 31, 2015.”